外贸展会及商务交流必备话术

在外贸展会上，与潜在客户的有效沟通至关重要。良好的开场白、精准的产品展示、得体的询问、清晰的回应以及专业的结束语，都是成功交流的关键。以下是一些常用的外贸英语话术，帮助你在展会上和商务谈判中表现得更加自信和专业。

一、问候与自我介绍

在展会上，礼貌的问候和自我介绍至关重要。这是建立初步联系的关键环节。

“Hi, welcome to our booth. How can I help you today?”
你好，欢迎来到我们的展位。今天有什么可以帮您的？
“Good morning! It’s nice to see you here.”
早上好！很高兴在这里见到您。
“Hello, I’m [your name] from [company name]. What’s your name?”
你好，我是来自[公司名]的[名字]。请问您叫什么名字？
“It’s a pleasure to meet you. I’m in charge of [your position] at [company name].”
很高兴认识您。我在[公司名]负责[职位]。
“How are you enjoying the exhibition so far?”
进行到现在，您觉得展会怎么样？

二、展示产品或服务

介绍产品和服务是展示公司实力的重要部分。以下是一些常用的表达方式。

“Let me show you our latest products.”
让我向您展示我们的最新产品。
“This is our most popular product this year.”
这是我们今年最受欢迎的产品。
“We are proud to introduce our new technology.”
我们很自豪地介绍我们的新技术。
“Our products are known for their excellent quality and innovative features.”
我们的产品以其卓越的质量和创新特性而闻名。
“Would you like a demonstration?”
您想要一次演示吗？

三、询问访客信息

在获取客户信息时要注意礼貌和细致，以免显得唐突。

“May I ask which company you’re representing?”
我可以问一下您代表哪家公司吗？
“What kind of products are you interested in?”
您对哪种产品感兴趣？
“Are you looking for anything specific at this fair?”
您在这个展会上寻找特定的东西吗？
“How can our products meet your needs?”
我们的产品如何满足您的需求？
“Can I get your business card?”
我能拿到您的名片吗？

四、回应询问

针对客户的问题提供明确和有帮助的回答。

“Yes, we can customize our products according to your requirements.”
是的，我们可以根据您的要求定制产品。
“Our MOQ (Minimum Order Quantity) is [quantity].”
我们的最小订单量是[数量]。
“We offer competitive pricing for our high-quality products.”
我们为我们的高质量产品提供有竞争力的价格。
“The warranty period for this product is [time period].”
该产品的保修期为[时间段]。
“We can ship our products worldwide.”
我们可以将产品运送到全世界。

五、谈判与报价

谈判时要详细讨论订单细节，并提供灵活的报价选项。

“Let’s discuss your order quantity and pricing in more detail.”
让我们更详细地讨论您的订单数量和价格。
“We can offer a discount for large orders.”
我们可以为大宗订单提供折扣。
“Our payment terms are usually 30% in advance and the balance before shipment.”
我们的付款条款通常是预付30%，余款在发货前支付。
“Would you like to place an order now or need more time to decide?”
您想现在下单还是需要更多时间来决定？
“We can prepare a sample for you to review before making a final decision.”
我们可以为您准备一个样品，以便您在做出最终决定之前进行审查。

六、解决疑问与支持

提供清晰的解释和支持，帮助客户解决疑虑。

“I understand your concerns. Let me explain how we can address that.”
我理解您的担忧。让我解释我们如何可以解决这个问题。
“We can provide after-sales service and technical support for our products.”
我们可以为我们的产品提供售后服务和技术支持。
“I can assure you that our quality control processes are very strict.”
我可以向您保证，我们的质量控制流程非常严格。
“If there are any issues with the products, we will handle them promptly.”
如果产品有任何问题，我们将迅速处理。
“Our team is always available to provide any assistance you may need.”
我们的团队随时准备提供您可能需要的任何帮助。

七、结束对话

在对话结束时保持友好的态度，并提供后续联系方式。

“Thank you for visiting our booth. It was great talking to you.”
谢谢您访问我们的展位。很高兴与您交谈。
“Please take our brochure and product samples.”
请带走我们的宣传册和产品样品。
“If you have any further questions, feel free to contact us.”
如果您有任何进一步的问题，请随时与我们联系。
“We hope to start a fruitful business relationship with you.”
我们希望与您开始一个富有成果的商业关系。
“Have a great day and enjoy the rest of the exhibition.”
祝您有美好的一天，享受展会剩余的时间。

八、其他常用表达

一些额外的常用表达可以帮助您更好地与客户沟通。

“We’re looking forward to working with you.”
我们期待与您合作。
“Could you tell me more about your market?”
您能告诉我更多关于您的市场的信息吗？
“This model is highly recommended for your application.”
这个型号非常适合您的应用。
“We can offer various payment methods.”
我们可以提供多种支付方式。
“Our delivery time is usually [time period] after order confirmation.”
我们的交货时间通常是确认订单后的[时间周期]。
“Do you have any exclusive distributors in our country?”
在我们国家您有任何独家经销商吗？
“We’re committed to providing excellent customer service.”
我们致力于提供卓越的客户服务。
“Can we schedule a follow-up meeting after the exhibition?”
展会后我们可以安排后续会议吗？
“We have a special offer for orders placed during the exhibition.”
在展会期间下单我们有特别优惠。
“Your feedback on our products is highly appreciated.”
非常感谢您对我们产品的反馈。
“We offer a range of products to suit different needs.”
我们提供各种产品以满足不同的需求。
“Can I assist you with anything else?”
我还可以帮您什么忙吗？
“We value your opinion and strive to improve.”
我们重视您的意见并致力于改进。
“Please let us know if you have any specific requirements.”
如果您有任何特定的要求，请告知我们。
“Thank you for considering our products. We hope to collaborate soon.”
感谢您考虑我们的产品。我们希望尽快合作。

九、处理客户的特定要求

在与客户的沟通中，了解并满足客户的具体要求是至关重要的。以下是一些处理客户要求的常用表达：

Can you provide a quote for a customized order?
您能为定制订单提供报价吗？
We can accommodate your request for [specific requirement].
我们可以满足您对[具体要求]的请求。
Are there any specific features you need in the product?
您对产品有任何具体的功能需求吗？
We’ll make sure to include your specifications in the final product.
我们会确保将您的规格要求包含在最终产品中。
Please provide us with the details so we can offer you the best solution.
请提供详细信息，以便我们为您提供最佳解决方案。

十、讨论物流和运输

运输和物流安排是外贸业务的重要组成部分，确保客户了解相关安排非常重要：

What are your preferred shipping methods?
您偏好的运输方式是什么？
We offer both air and sea freight options.
我们提供空运和海运两种选择。
The estimated delivery time is [time period] depending on the shipping method.
根据运输方式，预计交货时间为[时间周期]。
We will provide you with a tracking number once the shipment is dispatched.
发货后，我们会提供跟踪号码给您。
Do you have any special requirements for packaging?
您对包装有任何特殊要求吗？

十一、跟进与后续

展会结束后，及时跟进客户可以帮助巩固关系并推动交易：

I’d like to follow up on our discussion at the exhibition.
我想跟进一下我们在展会上的讨论。
Have you had a chance to review the information we sent you?
您是否有时间查看我们发给您的信息？
Can we schedule a meeting to discuss the next steps?
我们可以安排一次会议讨论下一步吗？
Please let us know if there are any additional questions or concerns.
如果有任何其他问题或疑虑，请告诉我们。
We look forward to your response and hope to finalize the details soon.
我们期待您的回复，希望尽快确定细节。

十二、解决问题和处理投诉

处理客户投诉和问题时，表现出积极解决问题的态度能够赢得客户的信任：

I’m sorry to hear about the issue. Let’s work together to resolve it.
很抱歉听到这个问题。让我们一起解决它。
We will investigate the matter and get back to you with a solution.
我们将调查此事，并向您提供解决方案。
Your satisfaction is our priority. We’ll make sure this issue is resolved quickly.
您的满意是我们的优先事项。我们会确保问题迅速解决。
Can you provide more details about the problem you encountered?
您能提供更多关于遇到的问题的细节吗？
We appreciate your feedback and will take it into consideration to improve our services.
我们感谢您的反馈，会将其纳入考虑以改善我们的服务。

十三、建立长期合作关系

与客户建立长期的合作关系可以促进双方的长期发展：

We’re interested in exploring long-term partnership opportunities with you.
我们有兴趣与您探讨长期合作的机会。
Can we discuss how we can support each other’s business growth?
我们可以讨论一下如何支持彼此的业务增长吗？
We offer special terms for repeat orders and loyal customers.
我们为重复订单和忠实客户提供特别条款。
Our goal is to build a strong, mutually beneficial relationship.
我们的目标是建立一个强大的、互惠互利的关系。
We look forward to growing our business together.
我们期待与您共同发展我们的业务。

十四、处理紧急情况

在外贸交流中，处理突发事件和紧急情况时应表现出冷静和专业：

We are aware of the situation and are taking immediate action.
我们已经了解到情况，并正在采取立即行动。
Please bear with us as we resolve this issue.
请耐心等待，我们正在解决这个问题。
We will keep you updated on any developments.
我们会随时向您通报最新进展。
Your understanding and patience are greatly appreciated.
非常感谢您的理解和耐心。
If there is anything specific you need during this time, please let us know.
如果在此期间您有任何具体需求，请告知我们。